LAMPADER TASARIM ATÖLYESİ AYDINLATMA SANAYİ VE TİCARET LTD. ŞTİ.
Consumer Rights - Withdrawal - Cancellation Return Conditions
GENERAL:
If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.
Shipping charges, which are product shipping costs, will be paid by the buyers.
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
The purchased product must be delivered completely and in accordance with the qualifications specified in the order.
If it becomes impossible to sell the purchased product, the seller has to notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
IF THE PURCHASED PRODUCT IS NOT PAYABLE:
If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:
After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the price of the Product is returned to the SELLER by the Consumer within 3 days at the latest. All other contractual-legal rights of the SELLER, including the follow-up of the product price receivable, are reserved separately and in any case.
IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNPROSECTED REASONS:
If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.
RIGHT OF WITHDRAWAL:
According to the legislation, the Consumer has the right to withdraw from the order-Contract within fourteen (14) days from the date of receipt of the Product, without giving any reason and without paying any penalty. However, as stated in subparagraph (c) of Article 15 titled “Exceptions to the Right of Withdrawal” of the Regulation on Distance Contracts No. 29188 and other relevant legislation, in contracts related to perishable goods such as foodstuffs sold by us or whose expiration date may exceed, even if they are not used/used. There is no legal right of withdrawal. Due to the field of activity of our company, since only food items are sold in distance sales within our company, the consumer does not have the legal right to withdraw from the sales of our company. Although we have specifically mentioned item (c) because it constitutes the sales of our company, there is no legal right of withdrawal for the following sales except for item (c);
a) Contracts for goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the seller or supplier.
b) Contracts for goods prepared in line with the wishes or personal needs of the consumer. (including those that are customized for the person/personal needs by making changes/additions, and special products imported/supplied from the country or abroad based on the BUYER's order)
c) Contracts for the delivery of perishable or expired goods. (Like foodstuffs.)
ç) From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is unsuitable in terms of health and hygiene.
d) Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.
e) Contracts for books, digital content and computer consumables offered in material environment, if protective elements such as packaging, tape, seal, package have been opened after the delivery of the goods.
f) Contracts for the delivery of periodicals such as newspapers and magazines, excluding those provided under the subscription contract.
g) Contracts for accommodation, transportation of goods, car rental, food and beverage supply and the use of leisure time for entertainment or rest, which must be made on a certain date or period.
ğ) Contracts regarding services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer.
h) Contracts regarding services that are started to be performed with the approval of the consumer, before the expiry of the right of withdrawal.
ı) Other goods and services that are generally considered outside the scope of distance sales in accordance with the relevant legislation, and cases where the Buyer makes purchases for commercial/professional purposes.
ı) Other goods and services that are generally considered outside the scope of distance sales in accordance with the relevant legislation, and cases where the Buyer makes purchases for commercial/professional purposes.
In cases where there is a right of withdrawal by law, the Consumer is responsible for changes and deteriorations that occur because the goods are not used in accordance with its operation, technical features and instructions for use within the withdrawal period, and for this reason, the Consumer may lose his right to withdraw from the Product, or if we voluntarily accept it, from the price of the Product. We have the right to discount up to change / deterioration.
Clear notice of withdrawal can be made to our contact addresses by means of letters, e-mails, telephones. As mentioned in detail above, our Company's sales are only on food products, so there is no legal right of withdrawal for purchased products. However, if our Company provides the sales service of a product within the scope of the right of withdrawal in the future, you can use the right of withdrawal. For this reason, before using this right, you can contact us from our contact addresses and find out whether the relevant product is within the scope of the right of withdrawal. If the product sold is within the scope of the right of withdrawal and this right is exercised, in addition to the aforementioned notification, the copy of the cargo delivery report indicating that the Product was sent to us and the original invoice (in accordance with the tax legislation) will be returned, a return invoice will be issued for the product returns whose invoice is issued on behalf of the institutions. The products must be delivered to us complete and undamaged, together with their box, packaging, and standard accessories, if any.
In cases where the right of withdrawal is not foreseen by law, the right of withdrawal cannot be benefited from, and in cases where this right is not used duly or on time, the consumer loses the right of withdrawal.
Provided that the above-mentioned requirements are fulfilled by the Consumer on time and duly, the Product price and the delivery costs of the Product, if any, are returned to the Consumer within 14 days from the date of receipt of the withdrawal notice to our Company, in accordance with the payment instrument used when purchasing the Product. However, in cases where the right of withdrawal is used for all of the ordered products and for some of them (used by the consumer), our Company's free shipping (delivery) campaign and/or discount campaign (free of charge, in other words, receiving a gift product) is in this sense. In the event that the minimum amount is lowered, the entire amount of uncollected delivery-cargo and discount (as well as the cost of the free product) is deducted from the amount to be returned to the Consumer (in cases where the delivery-cargo fee is collected, this fee is not deducted). returned with a copy); A (virtual/physical) gift voucher, etc., which the consumer has earned as a result of his shopping. if any, all of them are canceled, (virtual/physical) gift voucher etc. if any, the entire amount of this will be deducted from the amount to be refunded and taken back.
These provisions apply in all cases where the right of withdrawal is exercised, as well as in all other cases where product returns are in question, excluding defective products. Our company, again in accordance with the law, in cases of withdrawal and other order-contract cancellations, discounts etc. earned by the Consumer on the WEBSITE and / or in the payment of the product price. Contractual and legal right-obligations, including the right of collection-deduction for the monetary values of all kinds of prize points etc. used for this purpose, are also available and reserved.
CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:
SALES PERSON:
Title:
LAMPADER TASARIM ATOLYESI SAN VE TIC LTD. STI.
Address:
Yukari Dudullu Mah Necip Fazil Blv. Keyap St. F1 Block No:44/95 Umraniye / Istanbul / Turkey
Telephone:
05325797544
E-mail:
info@lampader.com
Bank account:
LAMPADER TASARIM ATOLYESI SAN VE TIC LTD. STI.
Iban Number: TR460003200000000109153775
STATUS OF DEFAULT AND LEGAL CONSEQUENCES
The BUYER accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, if the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.